Job Description: Customer Service RepresentativeResponsibilities职责范围:1. Customer service of defined customer base.为指定客户群体提供客户服务2. Responsible for immediate order entry (into the system), confirmation after checking availability and processing, and constant updating of corresponding customer base data in the system.及时在系统中输入订单，确认交期和流程，在系统中更新相应信息3. Implement timely processing of samples according to predetermined lead and delivery times, optimal sample numbers and cost-benefit ratio in collaboration with TGs / sales responsible.协同销售，根据交期，性价比等处理送样4. Implement prompt, timely quotation preparation using SAP and considering the predetermined pricing process based on the minimum order quantity, block pricing, extra packaging costs, etc. to be agreed on. Ensure constant optimization of terms of payment and delivery conditions.通过SAP，考虑起定量，价格，包装成本等因素后，及时报价并确保付款条件和交付条件的优化5. Implement project processing including sampling and quotation preparation.跟踪确保项目进度，包括送样及报价准备6. Implement continuous monitoring and compliance with contracts, prices, order quantities, batch sizes, delivery packaging and payment as well as implement other agreements in accordance with the executive manager. Elaborate corresponding analyses.与上级一起，确保合同，价格，定量，规格，包装，付款等流程，并参与相应分析7. Monitor customer complaints in accordance with Sales. Implement communication with customers and conduct appropriate measures (e.g. credit notes) in accordance with the senior manager and Sales.协同销售处理客诉，与客户保持沟通，与上级和销售一起采取合适的措施8. Assist in organizing and preparing internal and external customer visits in accordance with the participating departments (Sales, D