职位描述
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WHO YOU ARE
a. KNOWLEDGE
• Good knowledge of IKEAs corporate identity, core
values and vision of creating a better everyday life
for the many people
• Broad knowledge of analytics and how to leverage
data for maximising business impact
• General knowledge of end to end omnichannel
customer shopping journeys and the different
metrics involved
• Strong knowledge of the contact centre industry
and in particular its analytics functions within
globally steered organisations
• Broad knowledge of how to create and convey
compelling insights based on data, and how to
use them in order to effectively influence business
decisions
• Good understanding of stakeholder and change
management
• Good understanding of the complexity of RCMP,
as an integrated part of the business
• High level of data/computer proficiency
b. MOTIVATION
• Motivated by sharing and living the IKEA culture
and values
• Passionate about the possibilities of Data