• Deliver highest quality service to customers in Asia by handling customer requests in a timely and professional manner

• Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties

• Respects all policies and procedures and proactively “lives” them.

• Participate in Internal and external audits

• Capable to serve strategic and important customers i.e. global accounts or distribution

• Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point

• Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines

• Monitors payments and, where necessary, supports Finance/ credit team with the calculation of rebates. Requests credit and debit notes for price corrections

• Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents)

• Record the operation data in to the “G” drive for checking and tracing when needed

• Timely to report issues

Job Requirements:

Education

• University / college degree preferred or equivalent experience

• IT capabilities (SAP, MS Office) Work Experience

• 10 years working experience, Minimum of 2 years in Customer Service or similar role with customer contact, or international trading.

Languages English, additional language preferred

Other skills

• Good understanding of LyondellBasell’s business processes and operational procedures

• Sound knowledge of shipping and logistics to achieve results in an efficient and costeffective manner

• Possesses basic, up-to-date knowledge of LyondellBasell’s products and services

• Knowledge in Order to Cash

• Knowledge in international trading processes

• Knowledge in handling banking documents